The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 applicable in the United Kingdom and European Union
Orders made through this website are ‘Distance Contracts’ and mean all sales of goods and the provision of services other than face to face contacts, and include transactions using the Internet, by mail order, telephone, fax and advertising in magazines, newspapers and periodicals.
The ‘trader’ under these regulations means Berkshire Family History Enterprises Ltd. trading as BerksFHS Books, hereafter referred to as the ‘Shop’.
The consumer (customer) has the right to cancel an order for goods within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which the customer acquires, or a third party other than the carrier and indicated by the customer, acquires physical possession of the goods1
To exercise the right to cancel the customer must inform the Shop of their decision to cancel this contract by a clear statement in writing to:
BerksFHSBooks, 2nd Floor, Reading Central Library, Abbey Square, Reading, Berkshire, England, RG1 3BQ
or by an email sent to Shop@BerksFHS.org.uk
The customer may inform the Shop by using this model cancellation form, but it is not obligatory.
To meet the cancellation deadline it is sufficient for the customer to send a communication exercising the right to cancel before the cancellation period has expired.
The Shop will supply goods as described on the shop pages of the Berkshire Family History Society website, or in the publications of that Society, subject to those goods still being available.
If the customer cancels this contract, we will reimburse the customer all payments received, including the costs of delivery, but only if, they are returned in a re-saleable condition. The Shop will make reimbursement without undue delay, and not later than 14 days after the day the Shop is in receipt of the returned goods. The goods are to be cared for by the customer at the customer’s risk.
The cost of returning the goods must be paid for by the customer and will not be paid for by the Shop or the society. Reimbursement will be made by the same means of payment as used for the initial transaction, unless the customer has expressly agreed otherwise.
No refunds will be made in respect of CD’s where the customer has broken open the seal or wrapper.
If the Shop has been asked to supply a service, for a fee, then once the request and fee for the service has been received by the Shop, it will start to process the request and no cancellation period shall apply, with the consequence that no refund of fee shall be made even if the customer wishes to stop the service.
The laws of England shall apply to this contract.
BerksFHSBooks is the trading name of Berkshire Family History Enterprises Ltd. (Company No. 4733795 England – Registered Office: 2nd Floor, Reading Central Library, Abbey Square, Reading, Berkshire, England, RG1 3BQ).
Berkshire Family History Enterprises Ltd. is a wholly owned subsidiary of Berkshire Family History Society (Registered Charity No. 283010)